Frequently Asked Questions
Everything you need to know about your L-RUN performance gear and orders.
How do I determine the best size for L-RUN athletic footwear?
We recommend measuring your foot from heel to toe and consulting our size chart located on each product page. Since our sports shoes are designed for a snug, performance fit, if you are between sizes or have a wider foot, we suggest sizing up.
What is your return policy for worn sports equipment?
We offer a 30-day return window for all items in original, unworn condition with tags attached. For hygiene and safety reasons, we cannot accept returns on gear that has been used during workouts or shows signs of outdoor wear.
How long does shipping take and is tracking provided?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive an automated email containing a tracking link to monitor your gear's journey.
Are L-RUN water shoes suitable for both salt and chlorine water?
Yes, our water shoes are engineered with high-quality, quick-dry materials resistant to both salt and chlorine. We recommend rinsing them with fresh water after each use to maintain the integrity of the fabric and sole.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and processed through a secure gateway to ensure your data is protected.
How should I clean my L-RUN performance apparel?
To preserve the moisture-wicking properties of our fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach, as these can break down technical fibers.